satebet Privacy Policy

This page describes what we collect when you use satebet and how we keep that data protected. We collect personal information only to operate our platform, process your payments, verify your identity, and comply with applicable law. We do not sell your data to third parties. We encrypt all information in transit and at rest, and we limit access to your data to our staff and trusted processors who need it to serve you.

Our privacy practices reflect our commitment to transparency and security. We explain what data we collect, how long we keep it, who has access to it, and what rights you have. If you have questions about your data or how we handle it, our support team is available in English and Indonesian during business hours. You can request a copy of your data, ask us to correct it, or request deletion anytime by contacting us.

Our services are available only where local law permits. Your use of satebet is subject to this privacy policy and our terms of service. By creating an account, you agree to the practices described here.

What data we collect on satebet

We collect information in three categories. First, registration data: when you create an account on satebet, we ask for your email, password, full name, phone number, and date of birth. Second, verification data: before your first withdrawal, we ask you to upload a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement dated within three months). Third, transaction data: we record every deposit, withdrawal, and game activity on your account, including timestamps, amounts, and payment methods.

We also collect technical data automatically. When you access satebet via web or mobile app, we log your IP address, device type, browser version, and pages visited. We use cookies and similar tracking technologies to remember your login session and preferences. We do not use this data to track you across other websites; it is used only to operate satebet and improve our service. You can disable cookies in your browser settings, though this may affect your experience on our platform.

How we use your data on satebet

We use your data for five purposes. First, account operation: we use your email and password to authenticate you and manage your account. Second, payment processing: we share your name, phone, and payment method with our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals. Third, identity verification: we use your ID and proof of address to verify your identity and comply with Know-Your-Customer (KYC) regulations. Fourth, fraud prevention: we analyze your transaction patterns to detect suspicious activity and protect your account. Fifth, legal compliance: we retain records to comply with tax, anti-money-laundering, and other legal obligations.

We do not use your data for marketing without your consent. We do not sell your data to third parties. We do not share your data with advertisers or data brokers. The only third parties who access your data are payment processors, compliance vendors, and cloud-hosting providers who need it to serve you. All third parties are bound by confidentiality agreements and data protection standards.

Your data on satebet: We encrypt all personal information in transit (using HTTPS) and at rest (using AES-256 encryption). We do not store your password in plain text; we hash it using industry-standard algorithms. Only our compliance team and support staff can access your verification documents, and only when necessary.

Data retention and deletion on satebet

We retain your data for as long as your account is active, plus a retention period after closure. Registration data (email, name, phone, date of birth) is kept for seven years to comply with tax and anti-money-laundering regulations. Verification documents (ID, proof of address) are kept for five years after your last withdrawal. Transaction records are kept for seven years. Technical data (IP logs, cookies) is kept for 90 days and then deleted.

You can request deletion of your account anytime by contacting our support team. When you request deletion, we deactivate your account immediately and mark your data for deletion after the retention period expires. We cannot delete data sooner because we are legally required to retain it for tax and compliance purposes. If you have a withdrawal pending, we complete it before deleting your account. You can request a copy of your data anytime; we provide it within 30 days in a portable format.

Third-party processors and data location

Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your name, phone, and payment details to process transactions. These processors have their own privacy policies; we recommend reviewing them. Our cloud-hosting provider stores our servers in multiple regions, including Southeast Asia and potentially outside your jurisdiction. Your data may be transferred to and stored in these regions. We ensure all transfers are encrypted and all processors comply with data protection standards.

We do not transfer your data to countries with weaker data protection laws. If we must transfer data internationally, we use standard contractual clauses or other legal mechanisms to ensure your data remains protected. You can request information about where your data is stored by contacting our support team.

Your rights regarding your data on satebet

You have the right to access, correct, and delete your data. You can access your data anytime by logging into your satebet account and viewing your profile. You can correct your name, email, or phone number directly in your account settings. You can request deletion of your account anytime by contacting our support team. We will deactivate your account immediately and delete your data after the legal retention period expires.

You have the right to data portability: you can request a copy of your data in a portable format (CSV or JSON). We provide this within 30 days at no charge. You have the right to object to certain uses of your data, such as marketing communications. You can opt out of marketing emails anytime by clicking the unsubscribe link in any email we send. You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

Access your data: Log into your satebet account and view your profile, or contact our support team to request a full data export.
Correct your data: Update your name, email, or phone in your account settings. Contact support to correct verification documents.
Delete your account: Request deletion via our support team. Your account is deactivated immediately; data is deleted after the legal retention period.
Opt out of marketing: Click the unsubscribe link in any marketing email, or contact our support team to opt out.

Cookies and tracking on satebet

We use cookies to remember your login session, store your preferences, and track your activity on satebet. Cookies are small text files stored on your device. We use two types: session cookies (deleted when you close your browser) and persistent cookies (stored for up to one year). Session cookies are necessary to keep you logged in. Persistent cookies help us remember your preferences and improve our service.

You can disable cookies in your browser settings. Most browsers allow you to block all cookies or only third-party cookies. Disabling cookies may affect your experience on satebet; for example, you may need to log in more frequently. We do not use cookies to track you across other websites. We do not share cookie data with third parties except our analytics provider, who uses it only to generate aggregate reports about satebet usage.

Contact us about privacy on satebet

If you have questions about our privacy practices, your data, or your rights, our support team is available in English and Indonesian. You can reach us via email, live chat, or phone during business hours (typically 09:00–21:00 Jakarta time, seven days a week). We respond to privacy inquiries within 30 days. If you believe we have violated your privacy rights, you can lodge a complaint with your local data protection authority or contact us directly.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on satebet. Your continued use of satebet after changes take effect means you accept the updated policy. This policy was last updated in 2024.

Our commitment to your privacy on satebet

We at satebet take your privacy seriously. We collect only the data we need to operate our platform, process your payments, and comply with law. We encrypt all data in transit and at rest. We do not sell your data to third parties. We limit access to your data to our staff and trusted processors. We give you control over your data: you can access it, correct it, delete it, and opt out of marketing anytime.

Our privacy practices reflect our commitment to transparency and security. We explain what we collect, how we use it, who has access to it, and what rights you have. If you have questions, our support team is ready to help. You can contact us via email, live chat, or phone during business hours. We respond to privacy inquiries within 30 days.

Your use of satebet is subject to this privacy policy and our terms of service. By creating an account, you agree to these practices. Our services are available only where local law permits; users are responsible for verifying that access and use comply with their own jurisdiction's law.